For all the horror stories of cancelled flights that I have heard tonight is a new one for me. Show up to the gate for me second flight to be told I’m no longer on it due to “air traffic control” delays.

Next flight isn’t for 13 hours. I don’t qualify for and food or hotel vouchers because it was an “uncontrollable” circumstance. The local WestJet employees helpfully suggest I call my credit card for travel insurance on the flight. They looked real sheepish when I informed them the flight was booked with WestJet Travel Bank that they’ve refused to refund for 2 years.

Stunningly poor experience and I felt very bad for all the employees who were very kind in their utter inability to help me.

Update: When trying to fill out feedback and refund forms on the WestJet website I encountered the following errors:

• My last name is “invalid”
• My city in my contact info is “invalid”
• The phone number field required format 123-456-7890 but only allowed for numeric input so you cannot submit a call back number